The Head of Reception oversees the front-of-house experience of the church, ensuring that all visitors, members, and guests are welcomed warmly and that day-to-day administrative and facility-related interactions are handled smoothly and efficiently.
This role serves as the central point of contact for the church’s physical and administrative “front door,” supporting communication, coordination, and overall operational flow.
The Head of Reception reports to the Executive Minister.
Specific Responsibilities Include:
Front-of-House leadership
- Serve as the primary receptionist and first point of contact for visitors, members, and external inquiries
- Ensure a welcoming, hospitable, and professional front-desk presence at all times
- Supervise and coordinate reception staff and/or volunteers as needed
Visitor and Member Rxperience
- Greet and direct visitors, members, and vendors appropriately
- Answer and route incoming calls, emails, and general inquiries
- Provide clear information about church activities, events, and ministries
Daily Operational Coordination
- Support building access and basic scheduling inquiries (in coordination with Operations Director and Facilities Director)
- Monitors security cameras and coordinates building access
- ·Handle mail, deliveries, and general office coordination
- Maintain a clean and organized mail room
- Assist in directing day-to-day requests to the appropriate staff or department
Administrative Support
- Maintain front desk systems, directories, and contact information
- Support basic administrative needs across staff as appropriate
- Ensure consistent documentation and handling of inquiries and requests
- Help with data entry as needed, supporting Business Director and Operations Director
- Work with Deacons to coordinate volunteers needed for Sunday morning welcoming, ushering, coffee hour, security, medical response, etc.
- Support the Operations Director by ensuring a streamlined volunteer intake process, including obtaining background checks for positions where required
- Support the Operations Director by helping coordinate weddings, funerals, and other ministry events at the church
- Support the Communications Director by reviewing communications and assisting with design materials
- Provide additional administrative support as necessary
Cross-Team Coordination
- Work closely with Operations Director to support ministry-related needs and ensure smooth handoff of visitor and participant inquiries
- Coordinate with the Operations Director to maintain alignment with the master schedule and upcoming activities
- Communicate facility-related needs and issues to the Facilities Director to ensure timely resolution
Qualifications:
- A sinner saved by grace, mature in Christ with a vibrant and contagious faith
- A person of integrity, authenticity and transparency, marked by humility, and possessing the heart of a servant
- A Spirit-led believer, growing in personal sanctification, motivated to increase in spiritual fruitfulness and humbly desiring the blessed life outlined in Christ’s Sermon on the Mount
Educational Requirements:
Experience:
2–5 years of administrative experience
Skills:
- Strong interpersonal and communication skills
- Warm, hospitable, and professional presence
- Excellent organizational skills and attention to detail
- Ability to manage multiple requests and prioritize effectively
- Calm, responsive, and service-oriented under pressure